BOOKING TERMS AND CONDITIONS

The terms and conditions for booking our villas are listed below. Please keep this sheet for your reference.

Bookings
The signing of the booking form by the party leader confirms acceptance of the terms and conditions set out and shall be binding on the persons listed on the booking form intending to occupy the premises (or any subsequent amendments to this list).

No all male parties or parties of guests who are under the age of 21 will be accepted. No pets allowed. For the comfort of guests this is a no smoking villa, however it is permitted on the patio area. Please use the ashtrays provided.

To ensure comfort, security and peace of mind our home is registered with the state authorities and is in full compliance with all relevant legislation.

Rental Period
Stays of 6 nights or less will incur a cleaning fee of £50/$85. The villa is available for occupation from 4pm local time on the day of arrival and is to be vacated by 10am on the morning of departure. Vacating after 10am may incur a charge equivalent to one days accommodation cost unless previously agreed with the owner. Guests can arrange to arrive earlier or depart later if the villa is empty.

Payment
Together with your completed booking form, a non-refundable deposit of £90 or $150 is to be paid within 7 days of your provisional booking. Upon receipt of your deposit we will send you confirmation of your booking. Payment of the balance is due 8 weeks prior to your arrival date. Upon receipt, we will send out directions and the lock box number to your villa.

Security Deposit
The client is solely responsible for any damage or breakages that may be caused to the property or its contents during your stay. We require a £150/$250 refundable security breakage deposit to be paid with your balance prior to travel. This deposit will be repaid to your party by cheque as soon as the management company has reported no damage and that you have returned the keys. Our local management company checks the home before your arrival and after your departure and will advise us of any faults. This may include any additional cleaning costs for removal of stains due to spillages or stains. We reserve the right to retain the security deposit (either in part or full) to cover damage or non-return of keys. Receipts for repairs/replacements will be provided in the unlikely event that such retention of the security deposit is required. We reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this. Florida has a sub-tropical climate and care must be taken with food that is left uncovered. Uncovered food may attract insects very quickly. Any added cost for pest control services incurred for lack of care may be passed to you.

Cancellation by Guests
In the event of your party needing to cancel, the following conditions will apply:

  • 100% refund if cancelled within 90 days of arrival
  • 5-8 weeks prior to departure 50% of the total charge to offset the discount that we will need to re-book the property at short notice.
  • Any cancellation within the final 5 weeks will regrettably result in loss of the whole booking fee (not including the security deposit).
  • Failure to pay the final balance by the due date (8 weeks prior to arrival) may result in loss of the booking fee and deposit. If we do not receive the payment we will endeavour to contact the guest but if we receive no payment or communication, then unfortunately we reserve the right to cancel the booking and retain the deposit. If you do have a problem, PLEASE contact us as soon as possible to discuss the matter.
  • We recommend that all guests take out holiday, injury, medical and cancellation insurance cover at the time of booking.

Cancellation by Guests booking through Holiday Lettings

  • Refer to our cancellation policy on our property page at Holidayslettings.co.uk numbered 1771341.

Cancellation by the owner
In the unlikely event that personal circumstances necessitate cancellation of the booking we will refund any monies paid by the parties (without interest, compensation or consequential loss of any kind). However the management company will always seek to relocate your booking to a villa of a similar or superior standard.

Cancellation by Owner for Guests booking through Holiday Lettings

  • Refer to our cancellation policy on our property page at Holidayslettings.co.uk numbered 1771341.

Force Majeure
The owners and their agents accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond the owners control including, but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alterations or cancellations or schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond our control.

Safety and Security

To comply with state fire regulations, under no circumstances may more than the maximum number of persons identified on the booking form occupy the property. The swimming pool is used entirely at the guest’s own risk. No diving is allowed and children must be supervised at all times whilst in the pool area. Glass is not permitted in the pool area at any time. Please use the plastic items provided.

Complaints
In the unlikely event of a problem arising whilst you are on holiday (relating to our villa), you should immediately contact our management company who will seek to resolve the matter speedily. Your satisfaction with our villa is paramount to us and should you consider that the matter is of a serious nature, we ask you to contact us directly within 14 days of your departure from our villa. However, if the problem has not been reported to the management company, then we cannot accept any responsibility.

Disclaimer
LIABILITY The property is privately owned and neither the owners nor the management personnel accept any responsibility whatsoever for personal injury, accidents, loss or damage to persons or personal effects, however caused. The owners and their agents reserve the right of entry at any time. (This includes such workers as pool maintenance, gardeners etc.) Brochure/website description: whilst all information supplied in the brochure/website is deemed to be correct to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form any part of contract.

Law
This contract is subject to and shall be constructed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English Courts.